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Main presentation:
The Unintended Consequences of
Good Intentions
click for entire Wichita April Newsletter
The course of history provides numerous
examples of a good idea having negative consequences. The common case
suggests this happens when an entity (a person, organization, or society
at-large) feels the need to “do something” while failing to understand the
nature of complex systems with a wide array of interrelated relationships.
There are often unanticipated cause-and-effect results that produce the
opposite of the intended benefit. Join Michael Ford as he shares examples
from both corporate initiatives and public policy that demonstrate the need
to appreciate a fundamental understanding of why “doing the right thing” is
often the worst thing to do. Warning: this will not be a politically correct
presentation! Corporate example of a good intention: rewarding production
personnel based on piece rate. Unintended consequences: the floor will
overproduce, “cherry pick” large orders, and ignore the schedule. Public
policy example of a good intention: the government forcing lenders to ease
mortgage requirements to help lower income workers afford homes. Unintended
consequences: people bought homes they couldn’t afford, and the resulting
financial crisis that imploded on the U.S. economy.
Michael Ford CFPIM, CSCP,
CQA, CRE, EI, QI, is Principal of TQM Works Consulting, based in upstate
NY. He provides innovative solutions based on 23 years of experience in
retail, distribution, manufacturing, and consulting. His work history
includes software implementation, business planning, inventory control,
distribution planning and corporate training. He has presented at nearly 200
industry events to local, regional and international audiences across North
America.
Ford has presented corporate
training onsite for all of the major manufacturers in the greater Binghamton
NY area, as well as teaching classes for Penn State, Binghamton University,
Elmira College, Broome CC, Morrisville College, Tompkins Cortland CC and
Finger Lakes CC.
Ford is a strong advocate of
“lifelong learning for lifetime success”. He is a graduate of SUNY-Buffalo,
earning a B.S. in Industrial Engineering. He has earned the APICS’ Certified
Supply Chain Professional and Certified Fellow in Production & Inventory
Management as well as the ASQ’s Certified Reliability Engineer and Certified
Quality Auditor. He is a Qualified Instructor for DC-Metro APICS.
Ford is the author of the
following works: APICS “Distribution Inventory Management” workshop;
Accenture’s “MFG 862: Scheduling Production, Projects and Operations” online
course; APICS “Beyond the Basics of MRP” Webinar; many newsletter articles;
a variety of white papers for conferences he has presented at; and several
“Lessons Learned” features in the APICS magazine.
Ford combines his technical
expertise with personal skills to develop a unique “outside the box”
approach to life’s challenges. He offers training that is “edu-taining”! | 
